Dr Few believes in the importance of quality assurance and using client's feedback to improve her service. Thus after finishing with Shanel, clients are contacted via letter, email and/or text message and asked to complete a short anonymous survey.
Dr Few has been collecting this data since 2012, when she began working in private practice, with the results being very complimentary. All clients have indicated that they felt that they were treated in a supportive and respectful manner and 91% of clients endorsed the highest ratings for the effectiveness of the sessions. Similarly when asked if they were happy with the quality of the service, 95% of clients endorsed the two most favourable options. Additional comments left following this question were “Shanel was very respectful and made sure all our sessions were focused. She also didn’t judge or be condescending”, "Shanel was very supportive and helpful" and "Professional and experienced".
All clients have felt that the settings of the service were appropriate and 96% of clients stated that they would recommend Shanel to a friend. Specific comments made about why clients would recommend Dr Few included, ‘she understands you in a way that makes you feel comfortable”, “because I feel like Shanel cares about what you have to say”, "because my life has changed dramatically since I started seeing Shanel", “she is very kind and empathetic”, “I actually already have, I think Shanel is great” and "she helped me out a lot".
A strong majority of clients (80%) indicated that their life had changed as a result of their sessions. Specific comments made by clients in their feedback included, “I’ve learnt so much about myself and how that relates to my problems”,"I now feel less anxious and depressed", “I’ve learnt how to determine whether my thoughts are rational or irrational in an attempt to re-wire my brain”, "I have a much better self image" and I am getting more support at school and my family seem to be more understanding”.
When rating the overall service provided by Shanel, 92% of clients again selected the more favourable options of 'excellent' or 'very good'. Qualitative feedback included "She is amazing and has really helped me with my medical anxiety and fear of death", "She was always very understanding and never looked at me in a way of judgement" and "Was happy about everything".
Finally, in regard to the question, ‘Do you have any other feedback that you would like to provide?’clients made comments such as “The sessions with Shanel have taught me how to acknowledge negative thoughts and emotions and to challenge them, which I am grateful for”, "Shanel supplied me with a safe environment to explore myself and to help me on my path to heal myself", “I felt comfortable talking with Shanel even when I didn’t really feel like talking”, “Thank you for your help and for keeping me safe”, "I would recommend Shanel to anybody", "Shanel was very professional at all times and enabled me to work with her to develop strategies", "Shanel's service was of a high standard and I was very satisfied" and "Most importantly I felt that Shanel cared for me and took time to prepare for sessions and to want the best for me".
Dr Few has been collecting this data since 2012, when she began working in private practice, with the results being very complimentary. All clients have indicated that they felt that they were treated in a supportive and respectful manner and 91% of clients endorsed the highest ratings for the effectiveness of the sessions. Similarly when asked if they were happy with the quality of the service, 95% of clients endorsed the two most favourable options. Additional comments left following this question were “Shanel was very respectful and made sure all our sessions were focused. She also didn’t judge or be condescending”, "Shanel was very supportive and helpful" and "Professional and experienced".
All clients have felt that the settings of the service were appropriate and 96% of clients stated that they would recommend Shanel to a friend. Specific comments made about why clients would recommend Dr Few included, ‘she understands you in a way that makes you feel comfortable”, “because I feel like Shanel cares about what you have to say”, "because my life has changed dramatically since I started seeing Shanel", “she is very kind and empathetic”, “I actually already have, I think Shanel is great” and "she helped me out a lot".
A strong majority of clients (80%) indicated that their life had changed as a result of their sessions. Specific comments made by clients in their feedback included, “I’ve learnt so much about myself and how that relates to my problems”,"I now feel less anxious and depressed", “I’ve learnt how to determine whether my thoughts are rational or irrational in an attempt to re-wire my brain”, "I have a much better self image" and I am getting more support at school and my family seem to be more understanding”.
When rating the overall service provided by Shanel, 92% of clients again selected the more favourable options of 'excellent' or 'very good'. Qualitative feedback included "She is amazing and has really helped me with my medical anxiety and fear of death", "She was always very understanding and never looked at me in a way of judgement" and "Was happy about everything".
Finally, in regard to the question, ‘Do you have any other feedback that you would like to provide?’clients made comments such as “The sessions with Shanel have taught me how to acknowledge negative thoughts and emotions and to challenge them, which I am grateful for”, "Shanel supplied me with a safe environment to explore myself and to help me on my path to heal myself", “I felt comfortable talking with Shanel even when I didn’t really feel like talking”, “Thank you for your help and for keeping me safe”, "I would recommend Shanel to anybody", "Shanel was very professional at all times and enabled me to work with her to develop strategies", "Shanel's service was of a high standard and I was very satisfied" and "Most importantly I felt that Shanel cared for me and took time to prepare for sessions and to want the best for me".
